Mandate, role and responsibilities
Perfectly bilingual and reporting to the Director of operations, the Supervisor sees to the daily current operations of his division. The position incumbent will be the immediate superior of a project leader and two technicians. He will have to direct them as much on the technical plan and the productivity. He distances himself by his capacity to establish harmonious and effective working relations with his team and his work colleagues as well as reliable relation with the clientele by lending an attentive ear to their needs and by demonstrating them a lot of attention.
First year mandate
His mandate will consist in taking charge of the materials testing laboratory to ensure continuity at the production and quality level of all services by improving the efficiency and profitability of his department without harming the quality of service that is the trademark of the organization. More specifically, the supervisor will have mastered the following skills and responsibilities after:
- Understanding of MICOM’s internal processes and quality control program;
- Simple quote preparation;
- Complex quote preparation;
- Conceptually understands the test methods used in his division
- Maintains the high level of customer satisfaction;
- Has successfully established his credibility in relation with his employees, customers and peers;
- Has acquired the necessary expertise and experience to function autonomously.
His principal role is to duly understand the clients’ technical and commercial needs and to translate them into testing programs, in service offers acceptable by the clients and by projects successfully done in laboratory in collaboration with his team and colleagues.
The service offers are the angular stone of his role. Understanding the needs of the customer as well as the profitability of the laboratory are dependent on this exercise.
He also participates in the preparation of internal and external audits. The successful candidate will be energetic and proactive. He will thrive in a dynamic, stimulating business environment, in constant evolution and oriented toward continuous improvement.
- Ensure a fast response to customer requests both at the level of service offers and follow-up of the project;
- Analyze the test results and deviations obtained from the specs and propose relevant recommendations and/or corrective action to customers;
- Manage the equipment of the company required for testing;
- Make sure of the application of all the procedures, policies, technical standards and the management of his department;
- Participates to hiring process for the staff under his supervision.
- University degree in sciences, engineering or a college technical degree combined with an equivalent experience;
- Minimum of 5 years of experience globally;
- Minimum of 1 year of experience in staff supervision;
- Experience in laboratory testing;
- Experience with relations with an external clientele;
- Have excellent technical skills (physical, physico-chemical and mechanical).
Skills and behaviour required:
- Good capacities to manage at once several projects and finish them in a timely manner in the promised delays;
- Skillful management of priorities in a changing environment;
- Good intrapreneuship skills;
- Excellent oral and written communication skills both in English and in French. The major part of the customers are located outside Quebec;
- The savoir-faire and the capacities of analysis and synthesis of the candidate are essential. The position requires a great deal of technical communications with the clients and laboratory staff.
Any candidature answering most of these requirements will be considered.